Privacy Policy

1. Information We Collect

When you fill out our contact form or message us on WhatsApp, we collect:

• Your name and clinic name
• Phone number and city
• Medical specialty
• Any message or context you choose to share

We do not collect patient data. We do not operate medical services. We only collect information necessary to provide you with a clinic website quote and demo.

2. How We Use Your Information

• To respond to your inquiry and share website previews
• To communicate with you via WhatsApp, email, or phone
• To improve our services and website

We will never sell, rent, or share your personal information with third parties for marketing purposes.

3. Third-Party Services

We use the following third-party services:

• Cloudflare Pages — to host and serve our website. Cloudflare's privacy policy applies.
• Web3Forms — to process contact form submissions. Their privacy policy applies.
• Google Fonts — to load web fonts. Google's privacy policy applies.
• WhatsApp (Meta) — for direct messaging. WhatsApp's privacy policy applies when you click our WhatsApp links.

4. Cookies

Our website uses the following essential cookies:

• nivi_lang — stores your language preference (English or Hindi). Expires in 30 days.
• cookies_accepted — records whether you have accepted our cookie consent banner. Expires in 365 days.

We do not use advertising or tracking cookies.

5. Data Retention

We retain your contact information for up to 24 months or until you request deletion, whichever is earlier. You can request deletion at any time by emailing hello@nivinode.com.

6. Your Rights (India — DPDP Act)

Under India's Digital Personal Data Protection (DPDP) Act, 2023, you have the right to:

• Know what personal data we hold about you
• Request correction or deletion of your data
• Withdraw consent at any time

To exercise any of these rights, contact us at hello@nivinode.com.

7. Data Security

We use SSL encryption on our website. Your data is stored securely and access is restricted to authorised personnel only.

8. Contact

For any privacy-related questions or data deletion requests:
Email: hello@nivinode.com
Address: Gurugram, India

9. Grievance Officer (DPDP Act)

In accordance with India's Digital Personal Data Protection (DPDP) Act, 2023, our Grievance Officer is:

Name: Abhishek Kumar
Email: hello@nivinode.com
Designation: Proprietor, NiviNode

We will address any grievance related to your personal data within 48 hours of receiving your complaint.

10. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Any changes will be posted on this page with an updated "Last updated" date. We encourage you to review this policy periodically.